Car Mats UK
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Order a boot line for a new Defender…
Order a boot line for a new Defender @£225 and received them promptly. However, I noticed that some of the seams were not straight and therefore the liner wouldn't fit and looked awful. Here is where the problem started! I called and was told to email Support with pictures which I did and received an email to say I would be contacted within 5 days!! How is 5 days acceptable? After 5 days I called and was told that the company was struggling with an internal issue and also they were a person down in Support. I called back after another three days and at the third attempt spoke to someone who said they hadn't had time to look at my email. I asked if they could review it and they said they would be in touch by the end of the day. I called again the next day and couldn't get through to anyone. The same happened the following day, so I emailed. IO received a response from Naomi, who ended up being my saviour. Naomi apologised and chased the person who had the email and then corresponded with me asking me to send back the mats so they could repair the seams that were wonky. I emailed to say that this would be visible and I would prefer a replacement. I was sent a voucher and packed the mats up and drove 8 miles to despatch them. And waited.... and waited. 10 days later I called and couldn't get a response so I emailed Naomi who called me and said they hadn't been received. I produced evidence from the tracking that they had and Naomi physically went to her despatch department and found my mats. Three days later I received them back, however only half of boot liner was delivered back.so I had to contact Naomi and after she chased once they sent the remainder of the boot liner. All the hassle was a real shame as the bootliner is fantastic. Also, full marks to Naomi to for all of her efforts.