KIA
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Kia aftercare service is shocking
I’ve had a few Kia Sportage’ over the years. The first was a new 2016 diesel which I had for 3 years with no problems whatsoever. The second Sportage was a 69 plate MHEV which was purchased second hand when it was 3 years old (only 10k miles). After 3 weeks of having the car it developed a screeching noise which turned out to be a Cam tensioner issue. I found out it’s a common fault with the MHEV model and after discussing on the Kia forums it’s affected hundreds if not thousands of cars in the UK. Kia accepted it was a warranty issue and was going to fix however there were no replacement parts. The parts were stated as being on back order with no estimated delivery date. I returned the car to the dealer and traded it for a ‘normal’ diesel. The third Sportage is a 2019 diesel purchase second hand and this has been fine for about 9 months. There were no issues with driving however the engine management light came on and the Kia dealer explained it was a faulty PM sensor on the exhaust and would be covered by warranty however there’s no replacement parts available and stated they’re on back order with no estimated delivery date! The local Kia dealer said Kia Rental would offer me a hire car as a gesture of good will. After discussing the hire car request with Kia Rental they said they would only approve a hire car for a Kia Ceed or similar and not a Kia Sportage. I find this really frustrating as we purchased a Sportage due to the size and family requirements, if a Kia Ceed was big enough for us we would have purchased a Kia Ceed. Kia Rental don’t even have any hire car’s local to me and have arranged the hire car through Enterprise. I’ve now received a hatchback size car with a very low spec all the while I’m still paying finance for my car to sit in the garage due to a sensor fault and no idea on when It's going to be fixed. I think the Kia Sportage is a good car to drive but the aftercare service from Kia when something goes wrong is shocking.