EWT Water
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Very poor customer service
Very poor customer service, very rude and unprofessional. I have had EWT water system as it offers a compact solution to the water softener, and it's been a year since it has been installed, since day1 I have had very poor communication and service. I have booked a service engineer to come and do an annual maintenance check and they have sent an email and message saying "engineer hasn't got the right tools and we will reschedule" This has been booked a couple of weeks in advance and I get this message at the last minute. I didn't receive any follow-up calls or new bookings since then, and it's been 1.5 months. I have called 2 times rather a lengthy wait, and the agents told me that they would get back to me after speaking with the admin team who organizes these services/bookings none of them had called. I would have given a minus rating if possible and I strongly advised a lot of my friends to go for alternative solutions such as Harvey or Kube instead of this irresponsible and unprofessional company that claims to be a 5-star customer service company. The installation was terrible as the engineer left the place without cleaning anything, all the wood/metal bits were everywhere.