Sküma Water
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Three faulty machines and terrible customer service.
I would avoid this machine and the hassle that comes along with it. 6 months in, and I have had three faulty machines and terrible customer service. - Various faults on all machines - Weeks to get any response, along with having to chase every message sent - delays on shipments each time, waiting weeks for minerals to be sent - Shipments sent without correct items/missing items - Filter needed replacing after just two months I’m Currently awaiting a response for my next faulty machine to be collected, and despite being promised a fourth unit being sent out, it’s been over a month since they have actually communicated when this is going to actually happen. Their only response being that they will collect the faulty machine, without even addressing a replacement. They asked when I would like it collecting and I stated next day. This was four days ago and just no response. I would seriously discourage anybody from purchasing this machine. When it works, it’s good, but I’ve had issues with all of the machines sent and had to have them all replaced. And honestly, the customer service has been beyond bad and the most frustrating I’ve ever experienced. I can only speak for my experience with Alex as this is who I’ve dealt with the whole time, but it’s been beyond bad. Sadly I can’t post a better review than this, and want to discourage others from the same experience I’ve had because it’s stressful. I’ve tried to persevere and stick with them, but the customer service has actually got worse, and the machines themselves nothing but unreliable. Avoid.