Planet Fitness
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8417 Oswego Rd Baldwinsville NY
Since May 27, 2025, I have been complaining about an erroneous charge of $15.05 from the branch at 8417 Oswego Road, Baldwinsville, NY. To this day, Donald (the branch manager) has told me in person several times that they will make the deposit for reimbursement within 7 to 10 days, but this never happens. I am disabled, and the health plan is the one that pays for the service. When I enrolled in Planet Fitness, they asked me for my bank account as a procedure, but they said will be no charge would be made, but it happens. I had called Donald (branch manager) several times at 607-308-0863, and he is never available to assist me. The employee only ask for my information so he can return my call, but this never happens. I have been dealing with this issue and I feel like I had been deceived in this matter.