Abu Hassan

Apr 22, 2016

Buyer BEAWARE

I lodged a claim for only $600, that was only for cancellation of the ticket.As my father passed away, so the flight was cancelled.I have used TID numerous times(10+) and I was one their best client as I never claimed anything before, when I placed a claim, the grief they put you through is somewhat similar to losing someone closer to you.The death certificate is just not enough for them. This is just an extract of their requirements. 1)"Clinical Notes , GP Consultation Notes, Hospital Admission/ Discharge Summary, Pathology Reports, Medical Reports, Specialist Letters, Referral letters and any Medical Reports to support your claim. 2) If any of your pre-booked travel arrangements were paid using a credit card, please provide a copy of the credit card statement showing the transaction for this travel (please ensure the first 4 and last 4 digits of the credit card appear on the statement provided(Even though I have submitted the receipt from Emirates for the fares, under my name.) And if none of the above is not provided then the claim will not be paid out. For a mere $500(less $100 excess) to hell with the insurance company.And all this is required after 10 days of lodging the claim. #THIS IS REPLY FOR THE REPLY FROM TID! Ash,I have spoken to TID numerous times since after, but they are playing smart,asking for information that I dont have access to,and I have tried it.They also know that under privacy act,certain things that can only be obtained by my late father.I will try my best to inform everybody to be aware of this company,and please pay bit more and buy from a decent company, who dont try declining your claim by using thew loopholes.And please try to feel sorry for me regarding my late father,and dont worry about the claim anymore,and if you need to improve service,please dont have such rude staffs in the claims department,unless you guys hire nice staffs in selling the policy and use others in dealing with customers on claims.