Princess Cruises
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Fraudulent! Stay away!
Fraudulent! Booked a 2 person cruise, however, they only charged 90% of the cruise cost. Then a few hours later they cancel the cruise because "Your remaining balance was not paid". So I called to ask how to pay the remaining balance, and why they did not charge me the full amount in the first place. They said that there was nothing they can do, and that would also have to pay their standard cancellation fee if I wanted to cancel. I stated I wanted to go on the cruise still, and was not trying to cancel so they sent me to "The escalation team" that after 30 minutes I was given an automated voice saying "How would you like to book your airline tickets? Press 1 for ....". I will be ensuring the charge on my card is rebuked, and I refuse to pay the $100 fee for a cancellation that was only due to their systems mess up.