Southwest Airlines
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We had to cancel our vacation…
We had to cancel our vacation reservation and when we tried to rebook it for the same time the following year, we were told the funds had expired because they go by the purchase date not the travel date. They said they would give us a voucher for $200.00 less than the $500.00 interest free loan we gave them. I guess a few keystrokes costs $200.00. I'm a retired construction worker with no pension or 401k and my wife is a server at a restaurant making $6.00 and hour. The cold corporate response we got was, "No exceptions". They say how customer friendly they are but you better read the fine print or you'll be sorry. We found out the hard way that they aren't so friendly. Ouch!