EWT Water
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RESIN leak into water system
It really is heart warming to read all of the positive reviews given to EWT (water2buy) by customers who have a newly installed water softener system. I too was happy when my machine was installed several years ago and it made a noticeable notice, but unfortunately fast forward >> to Dec 2021 and this water softener machine has become increasingly unreliable and now it’s causing me no end of grief and costing me additional money. For the second time, (within 15 months of last time) my machine has failed and allowed RESIN BEADS into the normal taps / drinking water system and also central heating system, which resulted in all water taps / showers and toilets being completely blocked up with this resin gunk. This is an annoying situation and as common with most companies, EWT deny any wrongdoing on their part or their machine and just continually blame an alleged high amount of chlorine that they state must be within my incoming water supply (Bromley area) from Thames Water, all this is without any tests to prove!! EWT will do nothing above and beyond to help me resolve this, (not even a refurbished machine swop) which is why they have now lost my faith and trust in them and their products in my home. All they offer is that I could either arrange a call out for issue specifically or they can come and service the machine, but that is it. There was no pre-warning of failure, literally the water just suddenly dried to a trickle and then completely stopped, leaving me to investigate… Every Tap, shower and toilet system had to be dismantled and cleaned out of these RESIN beads and then flushed through, and reinstalled, hopefully getting the water pressure back to normal all of this which takes up lots of time, unfortunately I only managed to get the cold supply working at this stage, no HOT water suggesting issue / resin blockage within my combi boiler or it’s pipes! I moved onto my combi boiler / central heating system and flushed out then refilled and bleed my complete radiator system followed by flushing out and refilling the boiler itself. This enabled the boiler to start working and it was supplying both hot water and central heating, but it was making the strangest unhealthiest of noises for 45 mins, the sort never heard before, I suspect it was the boiler getting rid of the resin as luckily this soon stopped. Taking no chances, I called a boiler engineer to check the boiler and he dismantled it checking for any internal damage, luckily there was none. As I can’t be dealing with this level of inconvenience again, the EWT water softener will never be reconnected to our water system as it just can’t be trusted. Another separate issue with EWT, you can’t get another company to service the machine as they have apparently changed parts / connections to a type only they have… against competition rules!? I am now looking for suitable alternative ‘water conditioning’ options to help prevent limescale build up and hopefully limit damage to machines etc.
