Jonathan Bishop

Jonathan Bishop

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1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Jonathan Bishop

EN

Energy Ombudsman

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5 out of 5 stars

An important service for consumers

Even after several months, my complaint got nowhere through the Octopus Dispute Resolution process. When, finally, I raised it directly with the Ombudsman, they were excellent: fair, even-handed, informed. It did take quite a few weeks to arrive at a decision but, once it was reached, they talked directly to me, explained the detail carefully and upheld my complaint. It's not without its flaws but my experinece was overwhelmingly positive. For anyone using the service, I'd recommend keeping notes of readings, corresponding through email (rather than phone) and taking photos/screenshots so everything is on record. I'd also add that the process probably favours those who can put a case well in writing; perhaps some guidelines by the Ombudsman about how to present a case would help some consumers. Despite minor reservations, my experience was of a first-class service with a good deal of integrity.