Elle

Dec 4, 2018

highly dissatisfied - will not fly with Czech Airlines again, and do not recommend it.

I was dissatisffied and disappointed with the service of this airline. My flight out of Prague was cancelled while everyone was already in the plane ready to go. There was no announcement what so ever in the overhead. All of the sudden I just see everyone is getting off, the announcement must have been made at the front. Once back at the terminal, there was complete chaos, nobody from the staff knew anything. As the passengers, we did not know the reason, if we were going to be placed in another flight, stay the night, we knew nothing. They offered no explanation and no apology. They have no sense of customer service. When they found another place through their partners, they said the take off time would be 9:45, it was 9:40 and ALL of the passenger were still at the gate waiting to board - yet nothing was updated on the delayed status. It was such a joke and a total circus. Very substandard service, I will not fly with them again.