iD Mobile
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I was overcharged and absolutely shocking customer service
I run out of data 3 days before my plan renew at the end of the month and and I upgraded my plan. My current then plan was £8 monthly and new plan is £10 monthly. As I upgraded I contacted the customer service immediately as my bill (£25.21) was significantly more than I should pay and I tried to explain why am I being charged such amount as my monthly is £8 and even the new plan which activated only for 3 days is £10. At worst case combine both plan is £18 but I did not receive a clear explanation and still don't know why. I was promised a £20 credit and that will be deducted of my bill. However I am being charged £25.21 and I have tried to contact the customer support but I was on the queue for over an hour and it never got anywhere. As I'm writing this review (frustrated) I wanted to file a complaint and went through the form what was needed as I submitted I was redirected to the live chat again and got hold on Khayalethu. As right now it has been 55 minutes and I have received 8 messages from the Khayalethu and two of them are "Thanks for your patience. I’ll be with you shortly" and two other ones are the introduction at the beginning of the chat. It is going in a circle and apparently there is no record of any credit which I was promised. I still don't know why am I been overcharged and I have no idea what is going on. After an hour back and forth I was able to file the complaint. Absolutely shocking customer service, it seems they don't have any idea and they never answer any questions that you have. I have been with ID mobile for ages, they were great but this is appalling l.