Infinity Cruises
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Very bad start but OK in the end
Right from the beginning of booking my cruise I had an unhappy experience. The staff employed by Infinity at the time got a lot of things wrong, in particular the price of the cruise package, which ended up costing me £1400 more than I agreed. As they won't refund any deposits if I had cancelled, I would have been £1500.00 out of pocket. So I ended up having to find a lot more money than I expected to pay when my balance was due. The amount of paperwork sent was unbelievable. Must have had at least 10 different sets of about eight sheets of paper, which then had to be gone though to make sure everything was the same. We were quoted 'including transfers' but ended up having to pay for them, which was a lot and unjustified. Eventually the holiday proved to be amazing and everything went smoothly. (apart from the last hotel, which was an unfriendly dump posing as a 'boutique' hotel. In conclusion, I would say to anybody booking with Infinity to be very careful who you speak to when booking, as although I kept all the emails that quoted the originally cheaper price, it cut no ice with them and I had to cough up or loose £1500. Be warned, as I wasn't the only one who was messed about. I spoke to several other people who had the same or similar experience.