SH
Shaws Department Stores
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Fantastic Customer Service: Damaged Duvet Redress
I recently purchased a duvet set from the Shaws online store. Unfortunately when I arrived it had a significant tear. Within 2 hours after emailing regarding the damaged item, I got a polite apology and told the matter would be handled. Wouldn't you know, the next working day as brand new duvet arrived in the post. I was thrilled, excellent customer care. Down 1 star due to it being damaged in the first place. Being honest, I didn't know what redress I was expecting but I definitely recieved the best. Side note: the duvet is gorgeous highly recommend.