Malmaison Hotels
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Disgusting and unacceptable treatment from staff.
Lived in York all my life and have never experience such rude snobbery. Went in to ask if I could use the toilet and was immediately met with unpleasant faces which scanned my whole face, body and outfit and immediately made assumptions. Was followed into a lift were i tried finding a toilet, however the floor staff disabled the lift keeping me and my also young women companion trapped for five minutes, and escorted us out of the building. I apologised for any inconvenience and tried to explain that I was simply trying to wee, then I got an eye role and was showed a disabled toilet where I was guarded by three workers. I’m not sure what they think I was doing but I was polite and disrupted no one in the process but felt extremely uncomfortable due to the discrimination I was given due to my age, gander and class.On my way out I met a group of older adults who were simply doing the same and were met with a completely different attitude. Please if u are a young woman, be careful, this hotel treats us with no respect.