Malmaison Hotels
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Malmaison York
We booked the restaurant as part of York Restaurant Week which is 2 meals for £40. First, no one could find the booking. Neither were they sure about the promotion. The restaurant staff blamed their other colleagues for the mistake, telling us that this happens often. We were eventually offered a place on the balcony. We accepted it because we assumed it was their dining area. The balcony was freezing cold, for which we were offered blankets. It was very dark and no one else was eating outside. Our mistake was we should have left at that point. However, I persuaded my husband to stay. I am vegetarian. I let the waiter know this. When our meals arrived there was meat in both dishes. The meals are served in a box. I was under the impression that I had been served a vegetarian meal. I ate what I thought was a meat substitute dish only to find it was pork. We thought that our plates must have been mixed up so I swapped with my husband only to bite into chicken! It was so dark we could not see anything. We could not even read the menu. In the end, I was so concerned that I might end up eating more meat I left my meal. My husband ate some of it. I told the waiter what had happened and he blamed the kitchen staff for the mistake. The York Restaurant Week was advertised by the restaurant as a 2-course meal. However, when we attempted to order a dessert we were told that we would be charged additional. We were given a dessert wine as compensation for their error in not providing a vegetarian meal. By now we were just desperate to get out of there. I have sent the service team an email about my experience but have not yet received a reply. Therefore, anyone who is a vegetarian please be careful and double-check with staff that you have a meal that is what it claims to be. In all honesty, I would also double-check if you have any allergies. I will not be eating there again and neither would I recommend the restaurant to any of my friends. Honestly, we felt like we were second-class diners. Poor show Malmaison.