MA
Malmaison Hotels
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Disappointing customer service
I have been in contact with the staff at Malmaison Brighton trying to negotiate a refund of a voucher as they are not offering the service I initially bought it for, and have not offered to extend the voucher for the time they have been closed during covid. The staff are extremely unhelpful, very slow to respond and it seems they are trying to hold onto my money for as long as possible - hence the painfully slow email correspondence. I have been directed backwards and forwards between departments for months with no success or any sort of solution being offered. Would not ever recommend them to anyone or choose them for any dining/hotel experience.