Aurel

Jan 11, 2023

Rude Cashier and poor service - Not worth saving a few cents for

I usually shop online from Coles or Woolworths for grocery. Several times, since I was in Chatswood, I dropped into Aldi to pick up some items. Problem (1): There is always a long queue and long wait at check-out, and one particular dark haired female cashier was almost always discourteous and loud. I have learned to avoid her, but today at around noon, she was the only one serving so I had no choice. When I got there, I showed her my shopping bag that had two small gardening items from another shop. She looked, nodded and started scanning. When I was about to pack away the items, she asked to check my backpack. When I said I would show her after I had packed the grocery away, she suddenly wanted to see the shopping bag again in addition to the backpack. It was a loud and blunt demand, giving the im0ression that she thought I had shop-lifted. Of course there wasn't anything of Aldi's in my bag and backpack, but there was no hint of apology or even a "thank you" from her. Problem (2): Price - Comparing the prices of similar items sold by Coles and Woolworth, it is a myth that Aldi is cheaper. Some items might be a few cents less, but others are similar or even more expensive. Besides, Aldi never has discounts on real food for the dinner table, whereas different specials/half-price items are always offered by the other two supermarkets every week. I do weekly online shopping at Coles, and would save at least 1/3 of the total cost and only pay a small delivery fee to have the grocery delivered to the front door - $4 and even $2 if I choose a 6-hour delivery window. If there is any complaint concerning any item (e.g, vegetable not fresh, egg cracked...), I get a refund straight away and no questions asked. Conclusion - I would be extremely foolish to ever go back to Aldi again.