First Home Improvements
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Disappointed by Sales Tactics – A Long-Winded, Pushy Experience
I gave First Home Improvements the benefit of the doubt and invited them in for a quote, but I really regret it. What should have been a simple consultation to measure up two windows and two doors turned into a nearly 2-hour sales pitch filled with flattery, exaggerated claims, and pressure. The salesperson spent a significant amount of time talking about the company’s history rather than getting to the point. He delayed measuring up for almost two hours, repeatedly made calls to his manager to “unlock” sudden discounts, and tried to build urgency by claiming we were the last of 10 homes eligible for a special deal — a tactic that felt both insincere and rehearsed. He claimed they had exclusive A* rated windows, which sounded impressive until I pointed out that A* isn’t a recognised industry rating. Even more ironic, the “unique” window he showed me was the exact same product another company had shown me weeks earlier. I explained multiple times that I needed time to think — we have a baby on the way, and it’s a significant expense — but he continued to push for a decision there and then. Frankly, if he had simply measured up, been transparent about pricing, and given me a clear quote, I might have gone ahead. But the hard-sell tactics, manufactured urgency, and dubious claims completely put me off.