LifeStance Health
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Inefficient and impersonal Intake Process
The intake process is awful. If you call they try to push you online but you can’t actually book a new patient appt online and then have to wait for a callback to go through a verbal intake process. When I finally connect with a human, I find out that the therapist that I had wanted to book with was not actually taking new patients despite the website stating she was available. When I asked who was available they stated they can’t tell me without going through the full intake process. I had done my research before calling and knew who I wanted to work with so this was frustrating. She then proceeded to ask for info that I already provided online and stated she couldn’t access my info. The next questions was what do you want help with anxiety, depression…as if you already have been diagnosed. The intake process is impersonal and not patient friendly. The service person was lacking in empathy and people skills. I did not move forward with the process, it did not feel like a good fit based on how they treat new patients. I will search for an individual provider where the patient is treated like an individual.