CH
Chase Manhattan Bank
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Chase but can’t be caught!
The App failed on Monday preventing login and access to current and credit cards and savings. Communications have been poor with several texts asking for 6 digit code (never had one) and on choosing to reset password taken through photo Id checks (drivers licence & selfie). Told review would be 15 minutes but nothing for 18 hours. Never had similar issues with any other banking app. Will withdraw all funds and delete App as soon as I am able. Totally unacceptable not to be able to access own money. We need much better communications, Chase and please remove your stupid TV ad!