American Freight Furniture, Mattress, Appliance
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I recently bought a bed and sofa from…
I recently bought a bed and sofa from the store on 51st ave and Bell rd Phoenix. Both of them felt comfortable in the store. But when we got them home it is a different story. I am chalking the sofa up to it being a recliner so it is a little stiff. But as for the bed. We tried to 4 or 5 times in the store. It was comfortable. It is a memory foam so it is supposed to adjust with you. The one in the store did. The one we received did not. It is like sleeping on a brick.i went back to the store. The assistant manager had me try it again. It was nice in store. His name was Ricky. He said if I came back on Wednesday the manager would be there and exchange it for me. With the cost difference. Supposely softer ones cost more. He lied to me to get me out of the store. The manager would not return it. The assistant manager said we probably have bed bugs so they don't return mattresses. But would make an exception for us. It took me an hour to get to the store from work. Ricky is a liar. He should be fired. They also should inform customers that when you buy a sofa or bed it will be harder than the ones on display so we can adjust our choice. Had we known that we would of chose a softer mattress. I have been buying beds for 50 years never had a problem. Beware of that store. I would never shop there again. They are dishonest. They are not interested in the customers just the money.