pbm Property Management
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PBM - WORST MANAGEMENT COMPANY!
(Centrillion Point, Croydon) I am appalled by the continued mismanagement of Centrillion Point by PBM Property Management. Their lack of responsibility, poor communication, and failure to address urgent issues is putting residents at risk and making daily life extremely difficult. Fire alarms have gone off multiple times during the night without cause — four times in 48 hours in June alone. Families are being forced to drag children out of bed at 2am. These false alarms have become so frequent that residents no longer take them seriously, which is incredibly dangerous should a real emergency occur. The lift is constantly out of service, making it especially hard for elderly residents, parents with prams, and disabled tenants. The reception area has been left looking like a building site — stripped down and neglected, with no sign of repairs or progress. On Friday 4th July at 11:30am, a burst water pipe flooded the electrics, leaving all 190 flats without running water for several days. We’ve been unable to wash, flush toilets, or clean. PBM's response was shockingly inadequate: they provided just four 2-litre bottles of water per flat per day, and only after over 150 tenants chased them down for a resolution. A proper industrial dehumidifier — necessary to dry the affected room — was only brought in two days later, on Sunday night. We’ve now been told that water won’t be restored until Tuesday 8th, forcing residents to rely on public facilities. Safety and security are also a major concern. Items — including heavy objects — have been thrown from windows into the car park. My own car window was smashed, costing me £600 to repair. Despite reporting this to Sam Cole (PBM’s property manager), he did nothing to notify residents or prevent further incidents. PBM’s lack of communication, failure to act, and overall incompetence is unacceptable. Sam Cole, in particular, has been unresponsive and ineffective throughout all of this. PBM should be audited immediately. As it stands, they are not fulfilling their basic duties as a property management company. Their negligence is putting residents’ safety, health, and well-being at risk