Travel Trolley
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Awful anxiety inducing experience
It was the first time I had come across their website whilst trying to book a long haul flight. I made the mistake of calling their support line, and most unfortunate to speak to a rude agent called 'Nick'. He never listened to the two questions I asked, and I had to ask it four times. I asked to speak to someone else as he was checked out, and he stated he will not transfer the call as 'everything I know, I've told you', we all know exactly the same thing here'. That left a sour taste in my mouth, and in that period of time I felt under threat. Anxiety filled my body and I shared with him his behaviour was unacceptable, I've not been shouted at before by calling to enquire in a travel agency. Needless to say I decided to immediately book direct with the airline even though it was £100.00 more.