Travel Insurance Direct
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Painful, lengthy claim.
It's been a month since my claim was submitted. All I get are sparse emails asking about further details of the incident (which I have already submitted in the claim itself - do they not read it?) and telling me they are 'awaiting contact' from my doctor. My doctor is not difficult to contact. She is in every day of the week and should be easily accessible. It is bad enough that I have had to cancel my trip due to medical emergency, but dealing with these guys on top of that? I wish I'd gone with someone else. This honestly just feels like an excuse to draw out the process and wait for me to give up. I've never had so much trouble dealing with an insurance company. They are unprofessional and unempathetic.