Energy Ombudsman
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Unable to force energy suppliers to stick to deadline
Originally I believed the ombudsman was effective, they dealt with the complaint, applied a good will gesture and advised that EDF would have to follow all reasonable steps to resolve the issue. However after the 28 day deadline passed and the issue was not resolved, they advised EDF had requested to extend it by a month and they agreed. No further repercussions for not meeting the deadline, the agent I spoke to seemed to be unsympathetic and unwilling to understand my viewpoint and kept reiterating that the issue will stay live until EDF have resolved it but it has come to the ombudsman because EDF kept stalling and not acting. Overall while they made some progress I was quite surprised to see that they appear unable or unwilling to actually force energy suppliers to follow their remedies.