Rebel Internet
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Underrated Internet Provider
I came across this company on my move to Leicester from London. I had a ropey experience at the start, with their call centre but it was like someone listening to the call and heard the dissatisfaction in my voice and called me back immediately! I was impressed the gentleman really went out of his way to apologise and ensure that my order was booked in quickly. My installation was somewhat non standard but they, along with Openreach kept me appraised of any changes. I bought the month to month contract which has a higher set-up fee but at least it allows you to cancel quickly and cleanly if circumstances arise. Without owing hundreds as long as the router is returned safely. They also have a solid hardware in that the router scales with your requirements and they also have a really interesting app that ties in with the service. Customer support is done via email which I actually liked as the agents responded professionally and in a timely manner. All in all, a great service.