Japan Crate
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Disappointed with this subscription box
I had two boxes shipped out on April 20th, and it's now been about 7 weeks and still no sign of either crate. There is no tracking number so I have no idea if I'll ever get them. I emailed them asking for a refund and they responded a few days later with a copy-pasted message that didn't address my refund and just told me to wait another undetermined number of weeks. Since they refused to give a refund and my time to dispute the charges with my bank is coming very near, chances are that I will need to dispute the charges. I understand there is a pandemic occurring, but I've ordered many things from other companies and had them arrive more promptly. At a minimum, I had a tracking number so I knew where the package was at any given time, and other companies accurately estimated when packages would arrive. What's worse, Japancrate stated that they changed shipping companies and therefore would need to begin charging for shipping, but the benefit is that this new shipping company should be quicker than before and the crate should arrive in something like 2-4 weeks. They have since removed that comment from the website as it seems that was inaccurate, and now have no justification for the shipping cost. If you look at the Facebook page, lots of people share similar concerns and are asking about the whereabouts of their April, May, and June crates. If I actually receive the items, I may bump up this review if I really like the boxes. But considering how poorly they've handled shipping and customer service concerns, I still would probably not give them above a 2/5 or 3/5 at the most. Edit: My kira kira crate just arrived, 53 days after it shipped. It has two tracking numbers on the package (one is DHL, one is USPS), so I still do not know why Japancrate did not provide me any tracking information. All of the products I recieved seemed cheap and like stuff I could get at a Japanese dollar store. Most were made in China and the quality was poor, especially for the makeup products. One lip palette had such little pigment that even the darkest shade showed no color when on my lips. Some of them are very confusing to use and there is no English instructions included. My second box in shipment was the Japancrate premium. I hope this box has better quality products, and will likely update my review once more if/when it arrives. Edit 2: This is my last edit. The japancrate showed up about 1 week ago. Although they advertise full size snacks, lots of the snacks were bite-sized or seemed like they belonged in a pack of many candies instead of one individually wrapped snack. The food itself was okay, but it did not feel worth the price nor the wait. It seems I will not be changing my rating for this review.