Wade

Jun 22, 2023

Discriminatory, ignorant, arrogant and offensive.

Before I begin it is unsurprising to read that most positive reviews are to do with home sales - in my own PERSONAL experience when PC&Co have your money, they are finished with you!!! I have never experienced discrimination on the level I have from Peter Clarke and Co which has now caused me serious destress and they also don’t care. I have enquired about some building works on a communal building my flat is located in. As Peter Clarke and Co didn’t ‘order’ the works they have literally told me they are unwilling to discuss it. Harriet is by far one of the rudest people I have EVER spoken to on the phone, huffing and puffing and cutting me off to tell me she ‘wants to go home’. When Michael is done talking to you, he ignores you. I also have NEVER had to seek advice from a solicitor before. Before renting to me PC&Co knew I had certain health conditions and the response I have had is not only unkind, but actually discrimination. They have made me feel so terrible and worthless for things that I cannot control. If you suffer with any form of health condition DO NOT become a tenant with this agent. They will only find you an ‘irritation’ for what I can only presume is small charge they get for managing. I am now being ignored no matter who I email. I have actually asked Michael for a document letting me know what PCCo’s internal obligations to tenants are - this has been ignored - I asked Harriet for this on the phone. I have asked for the details of the individual I need to begin an internal complaint, ignored. I am not even sure it is completely legal to refuse these documentations and details if asked. The person responsible for this company seriously needs to consider some further training in basic customer service and compassion for these (seemingly) arrogant and offensive agents. If a response is left to this publicly I am sure it’ll all be my fault - they are full of words and very little action. They actually have not the single interest in even trying to disguise their absolute disdain for you. Michael even commented that ‘works would not stop because of me’ - I never asked them to. PC&Co also knew these works were beginning and failed to be transparent of the gravity of the situation and impact it’d have on peoples lives. That was my qualm. Only in Stratford Upon Avon ehhh!!! They’ll be very glad too hear I won’t be renewing my contract, but certainly not as glad as I am. I’m sure I will also be completely ‘paid back’ in my checkout process and I’m sure I’ll be getting plenty of emails from them about ‘what they want’. A service poorer I am yet to encounter. Even last year a few days before x-mas I locked myself out and though they held a key they refused to assist me but to give me the number of a ‘locksmith’ … 80£ later. In the communal area I reside in I know one thing, I am not alone in my ideas of this companies attitude. Even the lady who comes and does inspections likes to comment on your personal decor and a more sarcastic person I’m yet to meet. Once they have your money they’ll be done with you and with my already pre existing issues I now have to spend time wasting the remainder of my tenancy filling out paperwork for ombudsmen and the like. You know I wasn’t even allowed too move out on July 1st even though I pay my last rent this month … me thinks that’s due to the place being covered in scaffolding with workmen right outside the window drilling into the walls. Curious right??? On a slightly different matter. 1. Recently received a revised ‘fire’ documentation even though the electrics cupboard for the area is full of other neighbours junk and flammable liquid. I don’t understand how this has been verified and signed off. Oh well, at least that cupboard is only underneath my kitchen. Customer service - What service??? Reliability - 0 Kindness and Compassion - Nope!!!