Calor Gas Heaters
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Emergency call out response
Returned to our house in Argyll after having been away for 10 days to discover we had a gas leak, upon contacting the emergency help line we were advised a engineer would be in touch shortly. Jamie the engineer assigned to our call out duly contacted us to say he was currently in Dundee but would make his way to us ASAP, and that it would be 12 midnight to 1.00 am before he could get to us. As I had shut off the emergency gas valves end vented the gas in the house , I agreed with Jamie that we could wait till the next day for him to attend as I did not feel it necessary for him to travel from Dundee to ourselves when there was no immediate issue. Jamie arrived the next day at 10.00 and immediately put us at ease with his polite and professional manner and spent some considerable time in checking the installation and diagnosing the fault to be within our newly installed combi boiler, which he then isolated. It was apparent to us that Jamie enjoyed his work, and his professionalism and helpfulness was a credit to Calor and having been a customer for 20 years plus I would have no hesitation in giving them top marks.