Travelstart South Africa - Travel Agency
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Pay R11300 in cancellation fees or fly and get Coronavirus
I have booked flights with Travelstart several times for my domestic flights and have had pleasant experiences. However, based on my most recent encounter, I will never do my bookings through them ever again. In early January, I booked a return flight from Cape Town to Guiyang China for 7 March 2020 with Travelstart. The flight ticket cost me R12 000. I requested a cancelation quote as a result of the worsening situation in China regarding the Coronavirus. My total refundable amount is a mere R700 (out of the R12 000 flight booking). So basically I have to choose between risking my life by flying to China or paying R11300 in flight cancellation fees. Does this sound like a company that cares about its customers or a company that is just interested in making money?