Brett/Robinson Vacation Rentals
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Not Worth The Money!!!
Nightmare is the best way to describe our experience! We stayed at the Phoenix West ll last week and when we arrived to our room we found it a mess. I can over look a lot because I had planned on cleaning myself because of COVID just to be extra safe, but 2 toilets were absolutely disgusting! I called down to the front desk after cleaning everything and the lady was extremely rude acting as if I was lying! They eventually sent someone up to clean but we had already cleaned everything so that was pointless. We noticed the next day when we came up from the beach to eat lunch that all the utensils were dirty, even had hair in the tray in the cabinet. We then had to take all the dishes down and wash everything. After two days my husband was looking for a towel and found a pill bottle dated 2018 in the bathroom cabinet. That was a huge mistake on their part! Thank goodness my children know better but if someone else had stayed there it could have not been as nice. I immediately called down to the front desk and they again started acting like I was lying and sent someone up to the room. When the lady came to the room to remove the pills she was extremely rude acting as if this disaster was all my fault! I have NEVER been more disappointed in my life! As much money as we paid to stay there it was totally not worth it at all!!! The only reason I am leaving 1 star is because I have to! I talked to others who were there at the same time and their rooms were pretty bad too! Unacceptable!!!