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The pillow delivers on its basic promise!
The pillow delivered a comfortable sleeping experience from first night onwards. It provided support for side-sleeping if/when I found the right position for my head and shoulders. Unfortunately, the product arrived with no documentation to address this issue. Nonetheless, the architecture of the pillow fulfills the basic mission of providing a good night's sleep. However .. I was dismayed by the disparity between four additional product features promised on the company's website and the reality of the product when I unpacked it. For example: the website states “The pillow features a removable, washable cover that keeps it fresh. Simply unzip the cover, wash it, and enjoy a clean, comfortable sleep every night.” I tried to unzip the washable cover, but could not remove it. I complained to customer support. They promptly replied via email that before removing the washable case, I had to disconnect two plastic rivets that ran through the heart of the pillow. There was no documentation about this in the box. But they did email me the detailed six-step procedure to disconnect the rivets.