Energy Ombudsman
View company profile →
Ineffective. Error ridden. Box ticking. Not worth it.
Right of appeal suddenly removed prematurely and suddenly without pre-warning. Supplier left to carry on as they were with no fix or a date for a fix. Left me with the choice to accept this or the supplier stops doing anything. Process and regulations errors. Box ticking that they resolved a case that you really didn't What is the point? Ofgem need to deep dive investigate how they are operating. Comments on Ombudsman's reply made on 25 Nov... "it is not within our remit to issue fines" - At no point did ask for or mention a fine. Why did you? "this would be the role of the regulator, OFGEM" - Ofgem do not investigate complaints made by consumers. You know this. "we ask that the supplier provides us with evidence that shows they have implemented the resolutions." - your resolution was for the supplier to make one more phone call which has no chance whatsoever of resolving the issue. "we ask that the supplier provides us with evidence that shows they have implemented the resolutions. We are sorry that this may not be the case" - I never said they hadn't. It is still within the 28 day period. If you paid more attention and actually internalised what is said to you then maybe you would have a chance of doing a better job.