Brightside Health
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I had used this service for a total of 5 months to help treat depression and anxiety. I had a long history with having already tried antidepressants and other medications for this. After not having a positive response to several antidepressants (and failing with over 20 meds over a couple decades) I had asked them to consider one medication that had helped me before, which isn't a controlled substance but is an MAOI. My provider said they needed to consult with another psychiatrist at Brightside about this first and that it could take up to a week. Three weeks later the provider said they were still waiting and did not hear back. So my depression continues to get worse and eventually I decided to use Cerebral instead, and after explaining my situation to the provider there, they got me the medication I need on my first appointment. So bottom line, this service seems to have restrictions that aren't disclosed, and if you're dealing with major depression and anxiety, they might just leave you on hold for a few weeks instead of providing the treatment you need. It would've been better if the consult came back immediately and said that they wouldn't do this, instead of just doing nothing for 3 weeks. It was extremely unprofessional and I thought it was important that I share this issue here, so others don't end up in the same situation. It seems the provider is qualified enough to charge insurance $300 for an intake, but not qualified enough to actually make their own decision, and anytime you need to get in touch with support like billing, it also takes over a week. The website also has issues, options that don't work like the cancellation button, and messaging your provider has a glitch where it clears the text box before you press send. Sometimes the video call gets disconnected and then there's no way to reconnect It's overall a very bad experience.