Staysure Travel Insurance
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Correction of my age on renewal document .
The renewal document gave my age as 83, it is 84 and will be at the date of renewal. It has taken me 3HOURS to get this corrected. I tried on-line, then on Chat when I got the reply "not understood". I repeated this simple correction 4 times writing the change slightly differently each time, always the same reply. Then I tried phoning; the menu does not give the option to amend a policy so after several calls I opten to cancel, just to speak to someone. I did, he tried to teansfer me to renewals but failed twice. I have at last secured this amendment - which should be obvious from my date of birth anyway.