Poor service, no service in fact
I bought and paid for pea shingle online. Delivery agreed for a charge of £20. The following day I received an e-mail cancelling the order, not as I was outside the delivery area, but my site location (MOD land) had caused the company delay previously; I assume this would have been signing at the gate, which takes minutes at the most. I explained that I had not had similar problems with deliveries in the 20 years I had lived here, including skips and other large deliveries. The response from Building Material was that the transport team wouldn’t do it. I imagine the long distance and relatively small order (£600) had some influence. Poor reflection of the company although to be fair, e-mails were prompt and polite.