WGU - Western Governors University
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Misleading Program Marketing and Poor Student Communication
I enrolled in WGU's MSITM accelerated IT program based on their website's explicit promise of "Two degrees in one fast-track program", earning both a bachelor's and master's in IT. After completing all of my coursework and reaching the final requirements, I discovered that the master's degree was never actually included in my program and has always required a completely separate enrollment, separate term, and separate tuition. I was never proactively informed of this. I only found out by asking questions myself. When I did ask, I received three different answers about program end dates from three different WGU representatives — my program mentor, her manager, and student affairs — none of which matched each other. When I raised these concerns I was told the confusion was on my end. My student portal still shows the old program. My specific questions about whether students were formally notified of program changes have never been directly answered. I have filed a formal complaint and am escalating to the Student Ombudsman. WGU's own website still advertises this program as "two degrees in one" while telling enrolled students the reality is something very different. Do your research before enrolling. Ask very specific questions about what degrees you will actually receive and get everything in writing. The gap between what is marketed and what is delivered is significant.