Intrepid Travel
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Abandoned in South America when things went wrong
My husband booked a holiday for us with Intrepid, to include Buenos Aires, Iguacu and finishing in Rio de Janeiro. Due to industrial strike action in Argentina, we weren’t able to get there (the whole country shut down the day we were meant to arrive with no flights) and because we’d flown via Rio, we were stranded in Brazil. We looked to intrepid to help transfer our accommodation and help us but they didn’t. We had to book our own. My husband called and called and chased them to see what bookings from our original trip could be transferred because we explained we’d booked to get to Buenos Aires two days later, but they wouldn’t help. We secured a new booking at the original hotel and it took them 3 more days to finally agree speak to the hotel in Buenos Aires to transfer our booking. They managed to screw that up too as they booked two single beds when our own booking had confirmed a king bed. It was so disappointing. Upon our return to Rio (tonight) they’d assured us we had a booking at a hotel which not only turned out to be untrue (and we’ve had to pay ourselves again) but the hotel is a dump. We were literally left with no choice to take a room here at 2am otherwise we’d be waking the streets of Rio with our suitcases. Intrepid have been such a let down and the major cause is stress on this holiday. Their idea of a ‘luxury’ hotel is also way off what ours is. The hotels which we did manage to stay at through them (or were meant to be through them!) were average at best. I would not recommend arranging anything through them as they abandon you when things go wrong.