RSD Travel
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RSD ... DONT TOUCH THIS COMPANY
Unbelievable! This is repetitive but please keep reading. We went with RSD on a tour of Cappadocia and the Turkish Riviera from the 24/10/23 to the 7th of November. We stayed at the SIMENA Comfort Hotel for the second week from the 31st of October to the 7th of November. On our departure on the 7th of November from the hotel the luggage was left outside the hotel ready for the four coaches that would bring us to the airport. We had a blue suitcase, a silver suitcase and a white bag which was to go into the hold of the coach. The blue case and bag was taken from us and we were told we would get it at the airport. We put the silver case into the hold of the coach we were travelling in. We were advised to board the coach and things would be sorted out at the airport. When our coach arrived at Antalya airport after the other coaches, there was no sign of the other coaches or our luggage other than the large silver case. We rang the RSD REPRESENTATIVE from the airport and rang the hotel. We were told the coaches were too far away from the airport to return our luggage. We had to board the plane without our luggage. We then contacted the RSD call centre on arrival back in England (something we would repeatedly do). The first time we were told that there was nothing they could do as we had already made contact with the Turkish rep in the hotel and it was not the responsibility of RSD travel. Penalised because we contacted the RSD REPRESENTATIVE!!! Told we should contact the representative in SIMENA Comfort HOTEL Çamyuva to get it sorted which we did and he sent us a photo of the Blue Case that had been left behind in the Simena Comfort Hotel at the same time as telling us the return of the case is the responsibility of RSD Travel. The white bag was missing which contained a new coat worth £150 and a jacket. We then tried repeatedly to contact the Hotel but they have not replied to our emails. We also tried calling RSD call centre again but we were told that as we had contacted the RSD hotel representative there was nothing they could do. Got back on to the hotel representative who said it was RSD responsibility to get the luggage returned to us. At this point I should add that repeatedly we stated that we would pay for the repatriation of the case though it was certainty not our fault our luggage was lost. We are still trying to get someone from RSD to help us. We still do not understand how as a tour operator can justify the handling of this situation. We are both very upset at the lack of help to recover our luggage. We have been advised it is RSD responsibility to organise the return of our luggage. We put our trust in RSD as a company and thought they could organise the safe return of our case and bag. The hotel has cameras and could easily see what happened to our luggage including the bag that has disappeared. The measure of a company is how they react when things go wrong, it’s easy when all is well. To take people’s money under the guise of a tour operator and then be unwilling to help when it is needed says everything about RSD. Shame on you! UPDATE: Since I wrote this review we have had no contact by email, text or call to help us. We were shocked to see the audacity of RSD UK To write a reply saying the situation was resolved to our satisfaction. It most definitely was not!!! We have heard nothing from RSD UK, no communication to help us. WHY??? I would dread to think if you were ill on holiday the kind of treatment you would receive when you needed them!