48 Mobile
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Rewards Scam
I have been a customer for over a couple of years but today was the last straw. I tried to use my rewards link to obtain the free credit and a €10 Penney’s voucher for myself and a friend. I sent the link to my friend but it wouldn’t work. I then spent an hour and a half with two of their chat employees. One of which told my friend to set up an account anyways. My friend said we wouldn’t get the rewards if they did that. They then said to send another code. Again, I explained that the code is linked to my account and it remains the same, irrespective of who I send it to. Eventually, they told me the code doesn’t work and it will take up to 10 working days to investigate. This is not the first time this has happened. It happened last year but I didn’t bother to investigate it at the time. Furthermore, when you need to send a text to the PTSB, it won’t send because 48.ie thinks you are texting a premium service. They have now lost a customer and a potential one because of their extremely poor service.