MAC Cosmetics
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Paid for items to be gift wrapped
Paid for items to be gift wrapped. The items were not gift wrapped. When I tried to resolve the issue through their live chat, the customer service rep said ‘the order shows they were gift wrapped, so we can’t help you.’ I asked for the contact details to make a complaint and the customer service rep refused, stating my issue was not worthy of a complaint. The products are fine - the service is some of the worst I have ever experienced.