Someone

Feb 21, 2022

For a softener, buy W2B off Amazon instead.

Installers were surprised at the lack of instructions and unhelpful interface. When the product was faulty I struggled to get much out of customer services, each email was met with another request for another piece of information I didn't have regarding my water pressure, water flow, pipe size, installer, etc. Ended up buying a W2B system off Amazon, arrived next day, installer found it very easy to fit and customer services were a delight. Lo and behold all of my problems have been resolved! If you're looking for a softener, just grab the W2B version instead, you'll be doing yourself a favour. 2 stars because customer services do respond, and the filters I purchased are pretty decent.