SK
Sküma Water
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Issue resolved promptly
Update: Whilst initially disappointed to receive what appeared to be a used machine and frustration being able to contact customer service. Alexandre the CEO arranged a call to apologise and explain what had happened. I was also reassured that the internal processes with the customer service department were being improved so issues will be resolved sooner. I received a brand new machine the very next day, which is now all set up and works as expected. I appreciate errors can happen and I look forward to moving forward with my Skuma and my confidence has been restored.