Travelocity
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Horrible experience
I paid for my daughter to travel to w Africa in May 2019 for a long awaited family reunion.Everything had been booked and paid for,with no problems on my end. I even went and confirmed the booking on Travelocity’s website 2 days before the booking. Arrived at the airport on her departure day to find out that American Airlines had no record of her booking and couldn’t figure out why. After several long hours talking to Travelocity’s, AA’s and even British Airways customer service reps we discovered that Travelocity had failed to transmit a booking code over to AA. Needless to say she missed her flight. What was even more galling was that AA refused to put her on the later outbound flights due to overbooking and my daughter had to cancel her entire trip. So our family reunion was ruined!