OIS Services
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Poor customer service and automated responses to emails.
The office at Fleet street is ok hence the 1 star. They do their job if you have an appointment with them. However, the administrative qualities for the UK based branch are very poor in terms of refund requests. They send automated responses and closed their phone lines under the excuse of covid. I have been sending emails for a refund request made in January for over 1 month and the so called refund process is supposed to take 4-5 weeks. I don't think the directors know what they are doing. They are only interested in receiving payments for visas and passports and issuing visas. They can't even liase with their Nigerian partners to issue passports. They even refer to poor reviews as being malicious-instead of accepting their errors and correcting themselves and request proof of complaints. Even if they delete the emails on their end, they have forgotten that some clients have saved those messages. When they display such an attitude, the only option left is to report them. If you have the time and travel frequently, get your passport in the home country- don't rely on ois/Nigerian house.