Shu

Shu

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1 out of 5 stars
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Reviews by Shu

GA

Gair Gas

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1 out of 5 stars

Grab your popcorn. Long authentic negative review coming up....

**Extremely Disappointing Experience with Gair Gas HomeShield Plan** I can't express my profound disappointment strongly enough after my recent encounter with Gair Gas and their HomeShield Boiler plan. This company's lack of professionalism and utter disregard for customer satisfaction has left me absolutely appalled. Despite my compliance with every request, Gair Gas denied me access to their HomeShield coverage. This decision came without conducting the property inspection, which, by the way, they originally insisted on as a prerequisite for the HomeShield plan. Additionally, as per their request I also provided a Gas Safety Check certificate that was both up to date and not older than three months. Upon receiving these documents, they inexplicably, and seemingly without any logical basis, denied me access to their HomeShield coverage, despite me having a brand new boiler installed only 1 week ago! Their excuse? They claimed they couldn't meet my "high expectations." But in reality, my expectations were quite reasonable – simply a reliable home protection plan with no demands on any discounts or waivers. When I sought clarification, their response was nothing short of infuriating. They hid behind vague policies, offering no real explanation for their refusal. It's abundantly clear that their customer service is subpar, and their communication is a train wreck. Let my experience serve as a caution to anyone considering Gair Gas for their services. If this is how they treat prospective customers, I can't even begin to imagine what their service would be like once they have your money. Do not waste your time or money on Gair Gas. Their customer service is abysmal. Take your business elsewhere if you value professionalism, transparency, and respect.