Mini Stores
View company profile →
Minus 1 star!!
Minus 1 star!!! Do not waste your money and consequential time buying from mini-stores.uk. I bought a dress with attached shorts for my daughter which kept popping up on my social media. Looked cute, English people advertising and I thought it would be great for Summer. The attached (only at the front) shorts were advertised as convenient and easy to remove when going to the toilet. I ordered on the 23rd of May and it arrived on the 1st of July. Watching my daughter trying to get her leg high enough to put the shorts on with the dress on was very comical but it was quickly apparent that the item was not as described or fit for purpose as she couldn't get the shorts on or off whilst wearing the dress. I emailed the seller explaining the issue and requesting their returns address and then the back and forth emails started with we will compensate you £3 and you keep the item - no thanks. £5 and you keep the item? - no thanks, I would like a full refund. The response was that their returns address is in China with a cocky last sentence of "if you find that the cost of shipping is too high then we will compensate you £5". They know that the cost of shipping to China is more than the item (about £30). I also realised that my order total was £19.98 including delivery but I had been debited £24.98 so they had committed fraud. I opened a claim with PayPal explaining that the item was not fit for purpose and their advertising is misleading (having uk in the Web address) plus it does not say anywhere on their website that returns are to China. The response from the seller was simply to return the item to China for a full refund 🙄 and the only option for response was to supply postage tracking information. I called PayPal who were very helpful and within 5 minutes had closed the claim in my favour so I got a full refund without having to return the item. I honestly don't know how these companies get away with it!