TR
Travelocity
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Bait and switch
It has taken me 3 phone calls to change a reservation on a previously cancelled ticket. They may answer the phone quickly but no one can actually answer questions. They are saying that I have to upgrade my class level even though I had booked basic economy on my original flight. The call center is overseas and it sounds as if 50 people are packed into a tiny room as you hear other reps conversations. I have now been on the phone for over 35 minutes trying to rebook a flight. I've been on hold for 85% of the time. Just horrible!