Energy Locals
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Disaster from the beginning
Signed up for monthly billing but no bills arrive. After 3 months I contacted them to alert to the situation. My online account showed no usage. Finally got fixed after 6 months. Submitted a medial certificated and form for energy rebate but no response after 4 weeks. Phoned up and was told it would be done immediately. 4 weeks later still not done, and support ticket still not replied to. Called again and was “escalated” and received an email from them saying “very sorry, please fill in another form.” I did and submitted, and another 3 weeks passed and still nothing, no response and no rebate. I will be changing providers now and I would not use this company or recommend them as they are terrible in support and their pricing is not actually any better than other providers. Don’t be fooled by their monthly account subscription fee to reduce your bill. My next complaint will be to Fair Trading or Ombudsman for not processing the medical forms.